Refund Policy

Warmwalk Returns Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary items

  • Hazardous materials or flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Books showing obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank.

If you have done all of this and still have not received your refund, please contact us at waarmwalk@gmail.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at waarmwalk@gmail.com and send your item to:
Carrer Closa Nova, Tarragona, T, 43761, Spain

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver and they will be notified of your return.

Shipping

To return your product, send it by mail to:
Carrer Closa Nova, Tarragona, T, 43761, Spain

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For items over $75, we recommend using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.